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Navigating the retail landscape: How to stay relevant in a shifting industry

Kogan Page has published the report “Navigating the Retail Landscape: Stay Relevant in a Shifting Industry.” The report contains exclusive content and expert insight from six industry leaders, including Grey4Gold Chairman Rowland Gee.

Rowland answers pressing questions facing today’s retailers:

What do you think is the biggest challenge facing retailers today? 

Is customer loyalty dead?

Do you think another retailer could ever overtake Amazon? 

Do you have a top tip for removing friction from the customer journey? 

Is AI and machine learning a good thing for retailers? 

What does the store of the future, or the future of retail, look like in your eyes?