Kogan Page has published the report “Navigating the Retail Landscape: Stay Relevant in a Shifting Industry.” The report contains exclusive content and expert insight from six industry leaders, including Grey4Gold Chairman Rowland Gee.
Rowland answers pressing questions facing today’s retailers:
What do you think is the biggest challenge facing retailers today?
Is customer loyalty dead?
Do you think another retailer could ever overtake Amazon?
Do you have a top tip for removing friction from the customer journey?
Is AI and machine learning a good thing for retailers?
What does the store of the future, or the future of retail, look like in your eyes?